![]() ![]() ![]() Tables should have bullet points for each section.The text inside blue cells should be white AND bold while text in the white cells should be black.ADVISOR ASSIST - This symbolizes Advisor Assist.INTERNATIONAL STUDENTS - This symbolizes International Students.ONLINE STUDENTS - This symbolizes Online Students.Create this icon using the Font Awesome button on the toolbar.ON-CAMPUS - This symbolizes On-Campus Students.Change the target to "New Window (_blank)".The title of the Screensteps article (such as "How to Make a Payment") would suffice If you are linking a Screensteps article, do not reference it as a "Screensteps" since students or agents may not be aware what that means.If a link is at the end of a sentence, do not include a period after."Admissions Triage"), rather than "here" or "this article" or the url All hyperlinks should include the name of the article being linked to (ex.This pattern should be followed for all the questions in an FAQ section.In order to access their payroll, they will have to login to their Workday Account.How do I gain access to my payroll information?.Both the questions and the answers should be used with bullet points. In a FAQ section, questions are BOLDED while answers are not.See the Adding Anchors Knowledge Base article for general guidelines for anchors and the Adding Anchors article for step-by-step instructions to add them to articles.Anchors are used in the form of a table of contents at the top of an article with links to sections within the article.If you do include the category with the article name, such as "Financial Aid Emergencies," do not include a slash between the category and the article title (it should not say "Financial Aid / Emergencies")."Payment Deadlines and Issues" (Accounting Services / Payments / Payment Deadlines and Issues" would not be necessary since payments are associated with the Accounting department)."Payment Plans" (if "Payment" wasn't included in the title, it would not be clear what the article was about).Article titles should only include the name of the article (and not include the category of the article) unless the name by itself would be confusing.If you are using a slash to divide two phrases or a single word and a phrase, a space should separate the slash from the phrase/word on each side.If you are using a slash to divide two words, there should be no space in between each word and the slash.If a phone number or email is at the end of a sentence, the period should be the same text color as the normal text in the sentence- not the same color as the extension.(Exception: No period is needed if sentence ends with a link) Put a period at the end of the sentence if it is a full sentence not in a bulleted list.Extension numbers and emails should be bolded.White Text - use for left column and top row of a table.Regular Text - use for the body of an article.Heading 2 - use for section headers with the line underneath.Capitalize the first word and all major words in titles, headers, and sub-headers.You can bold the topic of a paragraph to make skimming for the answer easier.Use the common abbreviations of campus buildings.Use "BYU-Idaho" first and then "BYU-I" every time after (except if "BYU-Idaho" is included in the name of a link).For any abbreviations or acronyms, type them out fully the first time and use the abbreviation/acronym every time after."goldensnitchY" tags should be attached to articles with dates/information that will need to be updated each year."goldensnitchS" tags should be attached to articles with dates/information that will need to be updated each semester.Remember to use the unique Partner KB Tags so that all the articles related to a partner office may be found quickly.Do not include tags for possible misspellings.The Accounting Services eRefund article should not have the tag #outside-scholarships since the phrase "outside scholarships" is included in the text of the article.Do not use tags for wording already in the article.Keep tags on the article limited to one line.DO NOT use them throughout the whole article Only insert the reminder icon and the orange text at the top of the article.
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